Project 01 / 10 Consumer Goods · Thailand

Arm & Hammer
Thailand

ClientArm & Hammer Thailand
ServicesUX/UI Design
WordPress · Brand Strategy · SEO
Year2025
Arm & Hammer Thailand — Cover Cover Image — 1920×1080 recommended
Overview

Arm & Hammer is one of the world's most recognised household brands — over 170 years of heritage built on pure Baking Soda. The Thai distributor needed a website that didn't just sell products, but first built brand credibility and educated Thai consumers about why Arm & Hammer products are superior, safe, and effective — then guided them naturally toward purchase.

"Show branding and give knowledge to the customer first — before selling — so they trust and then buy."

Branding E-Commerce Consumer Goods WordPress SEO Thailand
Scope
01.

Discovery & Strategy

Competitor analysis, Thai consumer behaviour mapping, brand education content structure.

02.

UX/UI Design

Trust-first page architecture — education → trust signals → product discovery → conversion. Mobile-first layout for Thai consumer browsing habits.

03.

WordPress Custom Theme

Elementor-based build. Bilingual ready (TH/EN). Optimised for speed and mobile performance.

04.

Brand Content Direction

Content hierarchy: brand story → ingredient science → product line → where to buy.

05.

SEO Foundation

On-page SEO, structured metadata, image optimisation, Google Search Console setup.

Challenge

Building brand trust before the first sale

Most Thai consumers had low brand awareness of Arm & Hammer despite its global legacy. The website needed to close this awareness gap — communicating 170+ years of Baking Soda expertise, natural ingredient safety, and product effectiveness — without feeling like a hard-sell page. Getting customers to understand the brand story before showing them a "Buy Now" button was the central design challenge.

Solution

Content-first architecture that educates before it sells

A content-first website architecture that leads with brand storytelling, ingredient education, and product science — then transitions naturally into a product catalogue and purchase journey. The homepage hero communicates heritage and trust ("170 years of natural power"). Educational sections explain Baking Soda science before product benefits are introduced. Trust signals — safety certifications, natural sourcing, family use cases — are layered throughout before any commerce touchpoint appears.

Results
45%

Increase in average session duration vs. industry benchmark

28%

Reduction in bounce rate after brand-first content restructure

12

Product pages ranking page 1 on Google Thailand within 60 days

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